Originally when I signed up for Ditto I signed up for a $19/year subscription, this was a couple years ago now, and recently my credit card was updated so I needed to update my billing info on Ditto accordingly. According to their support team there is no way to do this and I “just needed to re-subscribe” when I got my renewal notice. So when I received the payment notice that my payment of $19 failed and went to re-select my plan I see that this same plan is now $29, yet when they tried to bill me for my existing plan they had me grandfathered in at $19.
As a subscription service, for me to not be able to update my own billing information is ridiculous and I have to say this seems like a sneaky way for them to force me (us) to pay the higher fee. I’ll do it because I already have music up and I don’t want to deal with having it taken down but this is a very frustrating aspect to their service and honestly seems kind of sleazy.
Thought I’d put that out there. I’m currently chatting with the support team about my frustrations but expect this will happen again any time you need to input new card information.
You must be logged in to reply to this topic.